Because Quality Matters
We want to become the number one reference translators’ marketplace, by selling the highest quality, bespoke service, direct from translator to customer with 98% customer satisfaction.
Why highest quality?
Why highest quality?
There are 2 main reasons: 1) companies invest a lot of money and energy in producing their best products and they hire our services because they don’t want to miss global reach because of a poor translation. 2) high quality is our most important value and it makes us unique. No other translators’ platform in the market has this high quality standard.
And what does highest quality exactly mean?
TranslatorsVillage is targeting a client 98% satisfaction and allows 2 minor errors every 100 words.How does it work?
- TranslatorsVillage does random quality checks on translations delivered and always runs a Translation Quality Assessment process when a client complains about the translation. At this point, payment process will be put on hold.
- All complaints are notified in writing within 15 days after delivery date. Failure to meet the agreed requirements (a maximum of 2 basic errors every 100 words), we will reduce the amount payable by a sum equal to the cost necessary to remedy the deficiencies.
- TranslatorsVillage applies Standard Quality Review procedures. The first basic Quality control is carried out by translation quality assessment market tools, that check for grammar, spelling, additions, omissions, consistency.
- An external assessment is run when discrepancies are related to style, or misinterpretation claims. TranslatorsVillage applies Lisa Standards (LISA QA Model and SAE J2450) for translation quality assessment. It measures the number and type of errors found in a text and calculates a score, or TQI, which is indicative of the quality of a given translation.
Our quality process allows us to assure high quality translation and to grow with our clients.
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